Disclaimer: I am a ModCloth Affiliate (if you buy stuff from links on my blog, I get a little commission) That said, ModCloth did NOT pay me, or compensate me in any way for the post below. The post was my idea and not sponsored or requested by anyone at ModCloth.
Ok, so I have previously sung the praises of ModCloth here on my blog. I love their selection, the fact that they have really CUTE things in my size, and I have loved everything I have purchased from them so far.
Now I can add their fantastic customer service to the list of reasons to love them! In my email today, I had a notification that some shorts I really wanted were back in stock. Conveniently, I also had a coupon for 20% off (maybe planned, maybe not. I would have ordered the shorts either way) So I hopped on, put the shorts and a few other things off my wishlist in my cart, and proceeded to check out. I was so excited about getting some new pretty stuff, that I flat out forgot my coupon until right after my order was placed! Whoops! Well, it’s definitely a Monday!
I immediately opened the order confirmation email, and clicked on their “Live Chat” option, to chat with a customer service person. The chat came up right away, and worked surprisingly well on my phone (past experiences with other chat services on mobile devices kind of suck). I was chatting with a lovely representative named Joanne, who listened (read, I guess) to my dilemma, got the needed info, and quickly fixed my order. She took the coupon code, applied it, and let me know that the change in amount will be reflected once my order ships. This may have taken all of 5 minutes. Joanne was very sweet, very helpful, and very fast at her job!
So thank you again, Mod Cloth! Once again you have exceeded my expectations!
**Shameless plug!** If you would like to check out ModCloth’s Faboo customer service for yourself, click here for a special offer for new customers. Get 20% off your purchase of $100 or more. (I am a ModCloth affiliate and do make a small commission of of sales resulting from links on my blog)